Terms &
Conditions

Acceptance

Pricing & Payments

• All prices are listed in NZD / AUD and include applicable taxes unless otherwise stated.
• Payment will be charged at the time your order is confirmed.
• We accept major credit/debit cards, Apple Pay, and Afterpay (where available).

Product Availability

• All products are subject to stock and availability.
• If an item becomes unavailable after purchase, we will notify you promptly and offer an alternative, backorder, or full refund.

Intellectual Property

All content on this site — including images, product designs, text, and branding — is the property of Choco & Friends and may not be reproduced without prior written consent.

Liability

• We are not liable for indirect or consequential damages arising from product use or delays in shipping.
• In jurisdictions that do not allow limitation of liability, our maximum liability is limited to the purchase price of the product.

Governing Law

These terms are governed by the laws of New Zealand and Australia, depending on where your order is placed.

New Zealand

Australia

Amendments

We may update these Terms & Conditions from time to time. Any changes will take effect from the date they are published on this website.

User Accounts

• You are responsible for maintaining the confidentiality of your account login details.
• You agree to notify us immediately if you suspect unauthorised use of your account.

Shipping & Returns

Our detailed Shipping Policy and Returns & Exchanges Policy form part of these Terms & Conditions.

Privacy

Your personal information is handled in accordance with our Privacy Policy.