Return window
15 Days
You may return or exchange items within 15 days of receiving your order. The clock starts from your delivery date.
Day 0 — Delivery
Day 15 — Deadline
Returns & Exchanges
Start a Return
Sometimes things don't fit paw-fectly.
Don't worry — we've got you covered. Our simple, fair returns process makes it easy to find the right match for your pup.
15
Day return window
5
Business days for refund
🐾
Hassle-free process
How it works
Start a return in 3 easy steps
2
Get approved
We'll review and confirm your return. If applicable, we'll email you a return shipping label.
3
Get refunded
Once we receive and inspect your item, your refund is processed within 5 business days to your original payment method.
Conditions
What we accept
Accepted
- Unused items
- Original packaging
- Tags intact
Not accepted
- Hygiene products
- Discontinued styles
- Personalised items
Costs & Refunds
What to expect
- Return shipping is the customer's responsibility — unless the return is due to a defect or our error.
- Refunds processed within 5 business days of receiving and inspecting the item.
- Refunds issued to your original payment method, minus return shipping if applicable.
Exchanges
Size or colour swap
- Happy to swap for a different size or colour, subject to stock availability.
- Customer covers any price difference or additional shipping fees.
💡
Not sure what size to order? Check out our Choco's Tips sizing guide first.
We'll help you find the right match.
Sometimes things don't fit paw-fectly on the first try — and that's totally okay. Reach out and we'll sort it together.