Your privacy,
paw-tected.
At Choco & Friends, your privacy matters as much as the perfect fit. Here's exactly how we collect, use, and protect your information.
Access, correct, or delete your information at any time.
We never sell your personal information to third parties.
All payment and personal data is secured with SSL encryption.
Unsubscribe from marketing emails whenever you choose.
Introduction
At Choco & Friends ("we", "our", "us"), your privacy matters. This Privacy Policy explains how we collect, use, and protect your information when you visit our website, shop online, or interact with us.
Information We Collect
We may collect the following types of information:
Name, email, phone number, billing/shipping address, payment details.
Products purchased, order history, payment confirmations.
IP address, browser type, device type, cookies, browsing activity.
Reviews, comments, and uploaded images.
Newsletter sign-ups and campaign responses.
How We Use Your Information
- To process and fulfil orders.
- To communicate with you about purchases, updates, and promotions.
- To personalise your shopping experience.
- For analytics and website improvements.
- For fraud prevention, legal compliance, and dispute resolution.
Legal Basis NZ/AU + GDPR Aligned
We process your data based on the following legal grounds:
Marketing emails, cookies.
To fulfil your orders.
Fraud prevention, improving services.
Tax and accounting requirements.
Data Sharing
- Service Providers: payment processors, shipping carriers, email platforms.
- Analytics/Advertising Partners: e.g. Google Analytics, Meta Ads (with your consent).
- Legal Authorities: where required by law.
Cookies & Tracking
We use cookies and similar tools to:
You may disable cookies in your browser settings, but some site features may not work properly.
International Data Transfers
If your data is transferred outside your country (e.g. AU, NZ, UK, USA), we apply appropriate safeguards such as GDPR Standard Contractual Clauses to ensure your information remains protected.
AU
NZ
UK
USA
Data Retention
Your Rights NZ · GDPR · CCPA
Depending on your location, you have the following rights:
Data Security
We take reasonable precautions to protect your data:
- SSL encryption for all payment transactions.
- Secure servers with restricted access controls.
- Regular malware scans and security audits.
No method of transmission over the internet is 100% secure, but we follow industry best practices to keep your data safe.
Policy Updates
We may update this Privacy Policy from time to time. Changes take effect immediately upon posting to this page.
Contact Us
If you have any questions or concerns about this Privacy Policy, we'd love to hear from you.
hello@chocoandfriends.com